How Positively Sage Works for Participants
Effective Date: October 16, 2026
Welcome to Positively Sage
This document explains how our services work and what you can expect as a Participant. It forms part of the service framework governing your participation, together with our Terms & Conditions and Privacy Policy.
If someone purchases services on your behalf, they serve as your Account Holder and manage the subscription and payments. Whether you purchase services yourself or someone else does so for you, we’ll work directly with you to arrange your conversations.
Your participation is always your choice, and you may ask to stop receiving calls at any time.
Our Services
Positively Sage offers two different services.
My Friend Called
Weekly phone or video companionship calls focused on connection, routine, and uplifting conversation.
Sage Reflections (Coming Soon)
A guided storytelling project. With your permission, selected call recordings and conversations may be used to help create a written or audio keepsake of your stories and reflections.
We’ll always let you know which service you’re receiving and explain what to expect before anything begins.
If You Are Enrolled in My Friend Called
You’ll enjoy regular conversations with your own Positively Sage Companion, thoughtfully matched with you based on your interests and personality. Together, we’ll find a consistent weekly calling time or times that works well for you, by phone or video, whichever you prefer. If you need to adjust your schedule, simply let us or your Companion know. We’ll be happy to help.
Occasionally, your first call may take place at a different time to help you get started sooner.
Appointment Reminders by Text
You may receive text reminders before your call. With your permission, Positively Sage may contact you by text message for reminders, cancellations, or rescheduling.
Text messages are not for emergencies.
Canceling or Rescheduling Your Call
If you need to cancel or reschedule a call, simply let us know by email, phone, or during a conversation with your Companion.
You may reschedule one call per four-week billing cycle with at least 24 hours’ notice, subject to Companion availability. The rescheduled call must take place within the same billing cycle. Requests made with less than 24 hours’ notice cannot be accommodated.
Calls canceled without rescheduling count toward your subscription and cannot be carried over or credited. Canceling an individual call does not cancel your service plan.
Missed Calls
If you’re unavailable at your scheduled call time, your Companion will remain available for the full appointment window. Missed calls count toward your subscription and cannot be carried over, credited, or refunded.
If your weekly appointment time no longer feels like a good fit, we’re happy to help you find a new standing time that works better for you.
Late Arrivals
If you join a call late, your conversation will still end at the originally scheduled time so that your Companion can honor their other commitments.
During the Call
Your Companion is there to enjoy genuine conversation with you. You might talk about your interests, exchange stories, share a laugh, or simply enjoy discussing whatever is on your mind. There’s no agenda to follow and no expectation to share anything you’d rather keep private.
If you decide you’d like to pause or stop receiving calls, simply let us know. Your participation is always your choice. If someone else manages your subscription, we’ll notify them that your participation has changed so they can make any necessary account decisions. We won’t share details of your conversations.
If You Are Enrolled in Sage Reflections
Sage Reflections is a separate, keepsake project.
Your Companion will guide you through warm, story-based conversations at a pace that feels comfortable. With your permission, selected recordings or conversation excerpts may be used to create your personal keepsake, such as:
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A written story collection
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A memory booklet
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An audio reflection project
We will always explain how your stories will be used, and you may change your preferences at any time.
What Positively Sage Does Not Provide
Positively Sage does not provide:
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Therapy or counseling
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Crisis intervention
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Emergency support
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Medical advice
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Mental health treatment
While many Participants find our services comforting and meaningful, we do not guarantee emotional outcomes, mood improvement, reduced loneliness, or personal transformation.
If something shared or observed during a call raises a concern about your safety or wellbeing, Positively Sage may, at its discretion, contact your Account Holder or emergency services.
Positively Sage does not provide urgent or emergency response services and should not be relied upon for crisis intervention or medical care.
Companion Role & Boundaries
Your Companion’s role is to offer conversation and connection. They cannot provide medical guidance, monitoring or supervision, emergency support, or personal assistance tasks.
Response Expectations
Our team responds thoughtfully and promptly during business hours, but we are not able to provide immediate or real-time assistance.
Call Recording
My Friend Called
Conversations are recorded to help protect Participants and Companions, maintain service quality, address concerns, and support training.
Recording is a requirement of participation in My Friend Called. Before your calls begin, we’ll ask you to review and agree to this requirement as part of your Participant Confirmation Form.
Sage Reflections
Recording is part of the storytelling process, allowing us to capture your memories and reflections for your personal keepsake. Before your project begins, we’ll explain how recordings will be used and ask for your permission. You may withdraw your permission before project work begins.
Your Privacy
Your conversations with your Companion are personal, and we respect your privacy.
If someone purchases Positively Sage services on your behalf, they serve as your Account Holder. They manage the subscription and payments and receive basic information about your service, including whether My Friend Called conversations were completed or missed. We may also notify them if you decide to pause or discontinue your participation so they can manage the subscription.
For My Friend Called, your calling schedule is arranged directly with you. We do not share appointment times, scheduling changes, or reminders with your Account Holder. We do not share the content of your conversations, personal reflections, or recordings with your Account Holder or family members.
Recordings may be reviewed by authorized Positively Sage personnel for the purposes described in our Call Recording policy.
If something shared or observed during a conversation raises a concern about your safety or wellbeing, we may, at our discretion, contact your designated emergency contact, Account Holder, or emergency services and share limited information relevant to the concern.
If you participate in My Friend Called, you may choose to provide an emergency contact on your Participant Confirmation Form. Providing an emergency contact is optional.
For Sage Reflections, selected stories or recordings are used to create your personal keepsake only with your permission.
Your Role as a Participant
To help ensure a positive experience, we ask that you:
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Speak respectfully
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Do not use abusive or threatening language
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Avoid explicit or inappropriate content
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Avoid asking for or giving medical advice
Service Refusal or Discontinuation
Positively Sage may refuse or discontinue service due to safety concerns, inappropriate conduct, misuse of services, or repeated failure to follow our policies. Serious misconduct may result in immediate discontinuation. For less serious concerns, we will generally provide a warning when appropriate.
If participation ends, any applicable refunds will be handled according to our cancellation and refund policies.
Technology Needs
You can join your calls using a telephone, computer, or tablet. All conversations take place through Zoom, but you don’t need to use video if you’d prefer a phone conversation. We’ll provide instructions for joining your calls and help you get started.
Changing Your Preferences
If you’d like to make changes to your experience, including your:
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Calling schedule
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Companion
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Conversation topics
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Comfort levels
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Reminder preferences
Just let us know! We’ll do our best to accommodate your preferences and make your conversations as comfortable and enjoyable as possible.
How to Reach Us
We’re always happy to help with questions about your calls or your experience with Positively Sage.
Email: info@positivelysage.com
Phone: 949-341-4200