What is Positively Sage?
Positively Sage offers phone and video-based companionship services to help reduce loneliness and foster connection.
Who are the programs for?
Our programs are created for seniors who enjoy meaningful conversation and companionship. Whether living independently, with family, or in a senior community, participants appreciate having someone who listens with genuine interest and kindness.
How do I know if this is a good fit for my loved one?
If your loved one enjoys sharing stories, reflecting on life, or simply chatting about their day but could use more regular connection, Positively Sage may be just what they need. Our approach is gentle, encouraging, and tailored to each person’s pace and personality.
We’re not a medical or therapeutic service and are not able to provide support for individuals experiencing significant memory loss, confusion, or cognitive decline.
How are your companions selected and trained?
We take great care in choosing our companions. Each one completes background checks and specialized training focused on empathy, active listening, respectful communication, and safety protocols. We hire only people we’d trust to brighten our own parents’ day.
Are calls private and confidential?
Yes. We follow strict privacy practices to ensure each participant feels comfortable and respected. All calls are encrypted and may be recorded for quality assurance. Your information is never shared without your consent.
Is Positively Sage a dating service?
Not at all. Positively Sage is a friendship-based calling program created to bring warmth and connection to everyday life. Our callers are trained to listen, share stories, and brighten someone’s day — never to form romantic or matchmaking relationships.What is My Friend Called?
My Friend Called is a heartfelt program designed to bring connection, conversation, and joy to older adults. We believe everyone deserves to feel heard and appreciated, so we pair each participant with a thoughtful companion who listens, engages, and celebrates their stories through regular phone or video calls.
How does My Friend Called work?
Once enrolled, each participant is paired with a dedicated Positively Sage companion and their 30-minute calls are scheduled in advance. Conversations can be by phone or video, whichever feels most comfortable. Our goal is to build a genuine, ongoing friendship that enriches each week.
Who will be calling my loved one each week?
Your loved one will have the same trusted companion each week so that a true connection can grow over time. We take time to match personalities and interests, creating a natural fit that makes the calls something to look forward to.
Can calls be by phone or video?
Absolutely! You can enjoy your conversations by phone or video, whichever feels most comfortable. There’s no need to be tech-savvy. We use Zoom for all calls, and we’ll provide simple instructions to help you connect, whether you’re using a telephone, computer, or tablet.
How are calls scheduled, rescheduled or handled if missed?
We work directly with each Participant to establish a regular weekly calling schedule with their Companion. Participants may reschedule one call per four-week billing cycle with at least 24 hours’ notice, subject to Companion availability. Rescheduled calls must take place within the same billing cycle. Missed calls and calls canceled without rescheduling count toward the subscription and cannot be credited, refunded, or carried over.
For more details, please see How Positively Sage Works for Participants, available in our website footer.
How long is each call?
Each My Friend Called session lasts 30 minutes, just the right amount of time for an uplifting, engaging conversation without feeling rushed or tiring.
Are the conversations guided or free-flowing?
They’re natural and flexible. Some days, your loved one may want to share stories or memories; other times, they may enjoy chatting about travel, hobbies, art, music, or day-to-day life. Our companions are great listeners who gently guide conversation based on what feels right that day. We avoid politics and religious debates to keep the space friendly and welcoming.
Can I give this as a gift to someone else?
Absolutely! My Friend Called makes a thoughtful and heartfelt gift for a parent, grandparent, or older friend. You can easily purchase a plan on their behalf, and we’ll help with setup to make sure they’re comfortable from the very first call.
Can I receive updates about my loved one’s participation?
Yes. As the Account Holder, you can receive practical updates about the service, such as scheduling information and the number of completed calls.
However, the conversations themselves are private. We don’t share what participants discuss with their companions, allowing them to enjoy their conversations freely and comfortably.
How is this different from therapy or medical services?
We are a non-medical, non-clinical service focused on social connection and emotional well-being. Our services are not a substitute for professional mental health care or medical services.
When does billing start and when will I be charged again?
Billing begins when you subscribe and covers one service cycle of scheduled calls. Calls typically begin within one week of signup to allow time for matching and consent.
Plans renew automatically on a monthly basis, with each billing cycle covering a four-week service period, unless canceled before the next renewal. Each billing cycle includes a defined number of scheduled weekly calls.
What is Sage Reflections?
Sage Reflections is a heartfelt way to capture and preserve personal stories, wisdom, and memories. Through relaxed, conversational recording sessions, we help seniors reflect on meaningful moments in life and create a keepsake their loved ones will treasure for years to come.
How do memory sessions work?
Participants enjoy guided conversations either by video or phone with a trained Positively Sage companion. We gently prompt with thoughtful questions about childhood, milestones, lessons learned, or favorite memories. From there, we create an edited audio or video collection that beautifully captures their voice and personality.
Can multiple family members join in?
Yes! Family members are welcome to participate, ask questions, or simply listen in as stories unfold. Many families tell us it becomes a special bonding experience that brings everyone closer.
What kind of keepsake will we receive?
You’ll receive a beautifully presented digital memory book—audio or video—that captures your loved one’s stories in their own words. We can also help you create a shareable link or printed version so the memories can be passed down for generations.
How is personal information protected?
Privacy is deeply important to us. All recordings and transcripts are securely stored and shared only with you and those you choose. We never publish or distribute personal stories without permission.
Can I give this as a gift to someone else?
Absolutely! Sage Reflections makes a deeply meaningful gift for a parent, grandparent, or anyone whose stories you want to preserve. You can purchase the experience on their behalf, and we’ll help set everything up so it feels personal and seamless. From the first conversation to the finished keepsake, your loved one will feel celebrated, heard, and cherished.
How do I get started?
Getting started is simple! Visit our My Friend Called page to choose the calling plan that works best for you or your loved one. After enrolling, we’ll ask you to share a few details to help us find a compatible companion and arrange a convenient weekly calling schedule.
If you’d prefer to talk with us first, you’re always welcome to schedule a complimentary introductory conversation.
How much does it cost?
Each 30-minute My Friend Called session is $40, with weekly calls forming the foundation of every plan. You can choose the weekly frequency that works best either once, twice or three times per week.
Pricing for Sage Reflections will be included in the program launch.
How many My Friend Called calls do I get each month?
Each plan includes a set number of calls per billing cycle:
Once per week - 4 calls
Twice per week - 8 calls
Three times per week - 12 calls
Billing occurs monthly, and each billing cycle covers one four-week period of scheduled calls.
Can I cancel a subscription?
Yes! You can cancel within 48 hours of your first purchase for a full refund if no calls were used. After that, standard cancellation terms apply: cancel at least 24 hours before your next billing date, with a small administrative fee for unused time. You may also transfer unused hours to another person once per year with advance notice.
Do you offer trial calls or consultations?
While we don’t offer trial calls, you’re welcome to schedule a complimentary consultation before enrolling. It’s a chance to get acquainted, ask questions, and learn more about My Friend Called to see if it’s a good fit for you or your loved one. There’s no obligation to enroll.
What forms of payment do you accept?
We accept all major credit and debit cards, as well as secure online payment methods. You’ll be able to manage your plan and payment details easily through your Positively Sage account.
How do I contact support if I have questions?
We’re always happy to help! Whether you have questions about our programs, scheduling, billing, or joining your calls, you can reach us by email at info@positivelysage.com or by phone at 949-341-4200.
What kind of device do I need?
For phone-only services, a cell phone is sufficient. For video calls, a smartphone, tablet, or computer with internet access is recommended.
Do I need to install any apps or software?
No special apps are required. We use secure, accessible platforms that work via standard phone or browser. Easy instructions to get started are provided in advance.