How Positively Sage™ Works for Participants
Effective Date: January 25, 2026
Welcome to Positively Sage™
This document explains how Positively Sage™ services work for participants and forms part of the service framework governing your participation, together with our Terms & Conditions and Privacy Policy.
This document explains how your Positively Sage™ calls work and what you can expect as a Participant, the person who enjoys our warm, weekly conversations or story-preservation sessions.
The Account Holder (the person who sets up and pays for your service) manages the service plan.
Our Services
Positively Sage™ offers two different services. Your Account Holder may enroll you in one or both:
My Friend Called
Weekly phone or video companionship calls focused on connection, routine, and uplifting conversation.
Sage Reflections
A guided storytelling project. With your permission, selected call recordings and conversations may be used to help create a written or audio keepsake of your stories and reflections.
We will always let you know which service(s) you are receiving, and we will explain what to expect before anything begins.
If You Are Enrolled in My Friend Called
You will have a consistent weekly appointment time with a dedicated Positively Sage™ Companion. You will meet at the same time(s) each week by phone or video (your choice). If you need to update your preferred time, simply let us know. We will coordinate all schedule changes with the Account Holder.
Appointment Reminders by Text
You may receive text reminders before your call. With your permission, Positively Sage™ may contact you by text message for reminders, cancellations, or rescheduling.
Text messages are not for emergencies.
Canceling or Rescheduling Your Call
If you need to cancel today's call, you may:
• Reply to your reminder text
• Text or call us directly
Canceling a call does not change or cancel your service plan.
Missed Calls
If we aren’t able to reach you at your scheduled start time, the call is treated as a completed session for that week. Your Companion will stay available for the full appointment window, and missed calls cannot be carried over or credited.
If your weekly appointment time no longer feels like a good fit, we’re happy to help you find a new standing time that feels easier and more comfortable.
During the Call
Your Caller may share:
• Warm conversation
• Humor and positive stories
• Memory-friendly prompts
• Interests you’ve shared (travel, hobbies, family, etc.)
• Gentle companionship and connection
If you express a desire to pause or discontinue the service overall, we will notify the Account Holder.
If You Are Enrolled in Sage Reflections
Sage Reflections is a separate, keepsake project.
Your Caller will guide you through warm, story-based conversations at a pace that feels comfortable. With your permission, selected recordings or conversation excerpts may be used to create your personal keepsake, such as:
• A written story collection
• A memory booklet
• An audio reflection project
We will always explain how your stories will be used, and you may change your preferences at any time.
What Positively Sage™ Does NOT Provide
Positively Sage™ does not provide:
• Therapy or counseling
• Crisis intervention
• Emergency support
• Medical advice
• Mental health treatment
While many participants find our services comforting and meaningful, we do not guarantee emotional outcomes, mood improvement, reduced loneliness, or personal transformation.
If during a call we see, hear, or become aware of anything that suggests a concern appears to involve safety, wellness, or medical concern, Positively Sage™ may, at its discretion, contact the Account Holder or emergency services for wellbeing purposes only.
Positively Sage™ does not provide urgent or emergency response services and should not be relied upon for crisis intervention or medical care.
Companion Role & Boundaries
Your Companion’s role is to offer conversation and connection. They cannot provide medical guidance, monitoring or supervision, emergency support, or personal assistance tasks.
Response Expectations
Our team responds thoughtfully and promptly during business hours, but we are not able to provide immediate or real-time assistance.
Call Recording
Calls may be recorded for quality assurance, training, safety, and service accuracy. Calls may be recorded for quality assurance, training, safety, and service accuracy. Recording occurs only with your explicit consent, as documented in the Participant Consent Form. Any public use of audio or written materials requires separate, explicit written permission.
If you are enrolled in Sage Reflections
With your separate permission, recordings will be used to help create your keepsake. Recordings are never shared publicly without written permission from both you and the Account Holder.
Your Privacy
We deeply respect the stories you share. We do not share with anyone:
• What you talked about
• Emotional details
• Stories or personal history
• Photos or memories shared on calls
Account Holder and Participant Privacy
When services are purchased by an Account Holder on behalf of a Participant, the Account Holder receives access only to billing, scheduling, and basic service usage information.
Call content, emotional discussions, recordings, and personal reflections are not shared with Account Holders unless the Participant has provided explicit consent.
Optional Sharing With the Account Holder
If you choose, we may share simple, non-clinical impressions such as:
• “Seemed cheerful today”
• “Enjoyed talking about childhood memories”
This sharing is optional and can be changed at any time.
If you are enrolled in Sage Reflections
You may separately allow us to use selected stories or recordings to create your keepsake. This is optional and permission can be withdrawn before project work begins.
Your Role as a Participant
To help ensure a positive experience, we ask that you:
• Speak respectfully
• Do not use abusive or threatening language
• Avoid explicit or inappropriate content
• Avoid asking for or giving medical advice
Service Refusal or Discontinuation
Positively Sage™ reserves the right, at our sole discretion, to refuse or discontinue service for any reason, including but not limited to safety concerns, inappropriate conduct, misuse of the service, or failure to comply with our policies. Refund decisions will follow our Cancellation & Refund Policy.
This policy exists to protect participants, companions, and the integrity of our warm, respectful community.
If something comes up that may affect your weekly calls — such as a safety concern or something that doesn’t align with our guidelines — Positively Sage™ may notify the Account Holder so they can help with next steps.
Technology Needs
You are responsible for having:
• A working phone
• A charged device
• A quiet space when possible
• A reliable way to receive texts (optional)
If technology becomes difficult, we will help adjust.
Changing Your Preferences
If at any time you want to change:
• Companion
• Conversation topics
• Comfort levels
• Reminder preferences
Just let us know. We will coordinate any needed updates with the Account Holder.
How to Reach Us
You or the Account Holder may contact us anytime for assistance, questions, or changes.
We are here to make your experience positive, warm, safe, and easy.